Over 80% of all business calls are placed on hold, either at some point during the conversation or when a caller is first waiting to speak to a representative. An "on-hold message" is any recording that plays while the caller is waiting -- whether it's a radio program, a selection of music, or a professional, personalized company message. At Ives Creative, we believe that an effective on-hold message informs, entertains, and makes the caller feel appreciated. A unique communication channel, an on-hold message can be used to promote products and services to a captive audience, provide company information, and generally enhance the image of the company. Our on-hold message productions combine music with scripted company messages recorded by professional, engaging voice talent. Using specialized recording techniques, our telephone audio productions provide the highest quality sound achievable on phone lines.

Ives Creative incorporates new technology to transfer audio files electronically through the Internet for instant delivery at multiple office locations. All the messages are controlled at our location for 24-hour monitoring, and through the Ives Creative Online Workplace you can request message rotations or changes at any time.

There are several options. For instant delivery, we can transfer the audio files electronically via the Internet. The messages can be uploaded to one or multiple office locations for immediate implementation. We can also send the audio production as an MP3 file by e-mail. Or, if you prefer to receive a hard copy, we can save the production onto CD or audio cassette tape and send it by mail.

You can add to your audio productions at any time. Voice narration, however, cannot be changed without re-recording the content.

No. All of our music selections are pre-licensed. Once you have selected your music, there is only the low one-time purchase fee, which includes all royalties.

Yes. To listen to samples of our current library of voice talent, click on the IC Player at any time. Choose the voice (or voices) that you feel reflect your company best, or give us a set of guidelines (male/female, nationality, etc.) and we'll help you make your selection.

Ives Creative can record your audio production in any language you require. If the required language is not represented in our current library of voice talent, we will cast a voice talent specifically for your production based on your exact specifications.

After the script has been finalized and approved, you can expect your telephone audio production to be completed and delivered in 2 weeks, or 10 business days.